We, at FFA Private Bank, value and appreciate your suggestions and feedback in order to improve and provide high-quality service.
We are committed to efficient and effective complaints management in accordance with the DFSA Rules. Do not hesitate to share with us your feedback for any inconvenience you may have experienced with our services. If you have any inquiries, suggestions, or complaints, you may contact us through the following channels:
- You may visit our offices at DIFC, Gate Precinct, Building 5, office 410. Office hours from Monday to Friday 9:00 am - 6:00 pm;
- You may send your written feedback by email to
ClaimsFFADubai@ffaprivatebank.com
- You may use the online form below;
- You may also call us at
+971 4 3637470.
We will contact you to confirm receipt of your feedback within 3 working days, according to the preferred time and means stipulated by you in the online form. We will keep you updated during the process and will inform you of the outcome as soon as possible.